Thank you for choosing Zagly.io. We value your trust and are committed to providing transparent guidelines for canceling subscriptions or services purchased on our website at [www.zagly.io] (http://www.zagly.io) (the "Website"). Please read this comprehensive Cancellation Policy carefully before proceeding with any cancellations.

Cancellation Process

We understand that circumstances may change, and you may need to cancel your subscription. To cancel your subscription you can send an email to our dedicated billing department at support@zagly.io with the subject line 'Subscription Cancellation Request.' Please include your account details and reason for cancellation. We strive to make the cancellation process as simple and convenient as possible.

Cancellation Window

Your satisfaction is essential to us. You have the flexibility to cancel your subscription at any time within the first 30 days after the initial purchase without incurring any additional charges. After this initial period, cancellations will not be eligible for a refund. If you subscribed to an annual plan, please note that cancellations within the first 30 days will be prorated based on the monthly rate.

Cancellation Fees

We believe in complete transparency when it comes to financial matters.

Here's how our cancellation fees work:

Cancellations made within the first 30 days are eligible for a full refund.

After the initial 30 days, a cancellation fee of 20% of the remaining subscription term will apply. This fee is intended to cover administrative and processing costs associated with cancellations.

Effect of Cancellation

We want to ensure that you have all the necessary information regarding the effect of cancellation:

Upon cancellation, you will retain access to the service until the end of your current billing cycle.

After the current billing cycle ends, your access will be terminated, and any data associated with your account may be permanently deleted. To safeguard your data, we recommend exporting your information before canceling.

Refunds After Cancellation

Your satisfaction is essential to us, and we aim to provide a fair refund policy. If you choose to cancel your subscription before the end of your billing cycle, please be aware of the following:

You will not be refunded for any unused days if you cancel before the end of your billing cycle.

Your subscription will remain active until the end of the paid period, and any applicable prorated amount will be credited toward future purchases.

Cancellation by Zagly.io

We are committed to providing a safe and enjoyable experience for all users. Under specific circumstances, we may need to cancel a user's subscription. Here are the conditions under which Zagly.io may cancel your subscription:

Violations of our terms of service: We reserve the right to cancel your subscription if there are violations of our terms of service.

Misuse of the service: Misuse of the service may lead to subscription cancellation.

Nonpayment: Failure to make payments in accordance with your subscription plan may result in cancellation. However, we will provide notice and the opportunity to rectify the situation before taking such action.

Subscription Plan Changes

We understand that your needs may evolve over time. Therefore, you have the flexibility to upgrade or downgrade your subscription plan at any time. Changes will be effective immediately, and any difference in subscription fees will be prorated accordingly.

Provision of Services Post-Cancellation

Your convenience matters to us. That's why we continue to provide services for the remainder of the paid period even if you decide to cancel before the end of the current billing cycle. You will not incur any additional charges during this time.

Prorated Refunds for Annual Subscriptions

For annual subscriptions, we calculate refunds if you choose to cancel within the first 30 days. The refund amount will be based on the remaining months of the subscription term.

Cancellations During Free Trials

We respect your freedom of choice, even during free trial periods. Therefore, cancellations during free trials are permitted at any time without incurring any charges.

Contact Us

We value your feedback and are here to assist you with any cancellation-related inquiries, clarifications, or assistance. Please do not hesitate to contact us through one of the following methods:

Email: support@zagly.io

Phone: (847) 908-9444

Mail: Zagly.io, 1931 Skokie Valley Rd. #1065, Highland Park, IL 60035, United States

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